Shipping policy

SÉRA LUXE Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days. Processing times may occasionally be longer during busy periods, holidays, or due to circumstances outside our control.

Shipping & Delivery

Estimated delivery is generally 7–12 business days after your order has been processed. Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs, weather, high-volume periods, or other circumstances outside of SÉRA LUXE’s control.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Promotional or free-shipping offers may also be available from time to time.

Tracking

When tracking is available, customers will receive tracking information after their order has been shipped. Please allow some time for tracking information to update after receiving your shipping confirmation.

Multiple Packages

In some cases, items from the same order may be shipped separately and may arrive at different times. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery information.

Lost, Delayed or Damaged Orders

If your order appears to be significantly delayed, lost, or arrives damaged, please contact us at support@shopseraluxe.com with your order number and relevant details so we can review the situation and assist you.

Questions

For questions regarding your order or shipping, contact us at support@shopseraluxe.com.